Shipping and Returns

We offer FedEx Ground for all shelving purchases and additional services for smaller items such as enclosures. For larger items such as the D-75 and XDCAM-150 shelves, we charge an additional $25 fee for the shipment of the custom-built containers back to us. The container for the D-180 does not need to be returned. The fee for the one-way D-180 container is $65.00. It is yours upon receipt. Our shipping containers ensure that your shelves are in perfect condition upon arrival!

At the time of shipment, the recipient’s credit card is pre-authorized $150 for each large D-75 shipping container and $75 for the smaller D-21 container. We will contact you prior to shipping to obtain the credit card information and shipping agreement for the pre-authorization. When the shipping container is returned, the pre-authorization drops off. We allow 4 calendar days to unload the shelf unit, to prepare the container for shipping, and to get it back into the shipping system. The tracking number on the provided shipping label has been recorded and we will be monitoring the container’s return. Please ensure that you don’t hang on to the container beyond the 4 allotted days; other customers are in line. If we have not heard from you and we do not see that the container is back on its way to us, it will be necessary to assess a late fee of $25 per day starting on day 5. Thank you for your understanding.

Dimensional weight and bundling products
FedEx shipment costs are based on dimensional weight of each shelf container and your location. If you were to order multiple units at one time you may wind up paying more than is necessary. To avoid shipping overpayment we suggest that you email us with the bundle of products that you wish to purchase. We will issue an invoice that reflects the total cost of the units plus the appropriate shipping total based on the selected container(s) that would be used.

A pre-authorization is a temporary hold of a specific amount of the available balance on a credit card provided by the customer. The pre-authorization is NOT a charge. The credit card number for the authorization must be provided prior to shipment of the shelving unit(s).

All sales are final. If there is a question regarding drive fit, please send us your enclosure or drive before you purchase a shelf and we will test and confirm fit here. There are no returns on shelving products.

We have reduced our build and your wait time! Please allow 4-6 weeks for shipment of shelving products. During peak periods, the wait time may exceed 6 weeks. We appreciate your patience. If you are unable to wait, please consider ordering at a different time.

Please note that number in stock refers to how many shelves are in production.

For regional clients: If you would like to consider picking up your shelving units (saving shipping costs), please contact us. We are happy to advise and arrange.

For all international customers: Please inquire before purchase so we can give you the shipping costs. Products going to Canada and Mexico are included in the international category.